1. General educational information
Website material is provided for general educational purposes. It is not individualized immigration or citizenship advice, a legal opinion, an eligibility assessment, a prediction of outcome, or instructions for a particular deadline or case.
Individual facts matter. Before acting, obtain advice appropriate to your circumstances when necessary, especially where status, inadmissibility, enforcement, removal, appeals, procedural fairness, restoration, or a deadline may create serious consequences.
2. Source hierarchy and changing information
Applicable Acts and regulations govern legal requirements. Official IRCC and other government sources are authoritative for the government’s current published procedures, forms, instructions, and program information. NGC Immigration Services Inc. summaries are secondary explanations and do not replace either source.
Legislation, regulations, policies, forms, processing practices, program availability, and government pages can change without NGC Immigration Services Inc. updating every page immediately. Always verify current requirements and forms directly with the responsible government body.
IRCC links are citations to an official source of government information. They do not show affiliation, endorsement, special access, or influence.
3. No guarantees
NGC Immigration Services Inc. does not guarantee eligibility, an invitation or selection, acceptance of evidence, processing time, approval, a particular decision, an appeal result, or that a program will remain available.
Only the responsible government department, tribunal, or court decides an application or proceeding within its authority. Past experiences, general examples, estimates, or published processing information do not guarantee a future result.
4. Choosing a representative
You do not have to hire a representative to submit an immigration or citizenship application. Government forms and instructions are available from official sources without hiring a representative.
A person who provides paid Canadian immigration or citizenship advice or representation must be authorized under section 91 of the Immigration and Refugee Protection Act or section 21.1 of the Citizenship Act. An RCIC’s current status and entitlement to practise can be checked through the CICC Public Register.
Using a representative does not make an application more likely to be approved. An applicant remains responsible for the truth, completeness, and accuracy of information submitted in their name and should review documents before they are filed. A person may appoint, change, or cancel a representative using the applicable government process.
5. When professional services begin
Website use, an email, or an initial inquiry does not create a consultant-client relationship or retain NGC Immigration Services Inc. A written consultation agreement must be signed before an initial professional consultation. A written service agreement must be signed before additional immigration or citizenship consulting services are provided.
Only the signed agreement defines the professional purpose, scope, client, instructions, fees, disbursements, communication, confidentiality measures, complaint process, file handling, and termination terms, subject to the CICC Code and applicable law.
6. Client rights and responsibilities
- Clients are entitled to competent, diligent, timely, culturally sensitive, and confidential service within the consultant’s authorized competence.
- Conflicts must be identified and handled according to the CICC Code, including informed written consent where a conflict can lawfully be managed.
- Fees must be fair and reasonable; disbursements must not exceed their actual amount; additional amounts require written agreement.
- Clients are entitled to written agreements, appropriate status information, prompt complaint handling, invoices and receipts, and proper return or transfer of documents, files, funds, and information when a matter ends.
- Clients must provide honest, complete, and timely information and adequate instructions, review proposed submissions, meet agreed payment obligations, and not ask the consultant to act dishonestly, fraudulently, illegally, or contrary to professional rules.
- A client may end representation. Changing or cancelling a representative does not remove the applicant’s responsibility for the application or deadlines.
7. Consultant duties and permitted limits
The consultant must decline work outside her competence or, with informed client consent, obtain appropriate authorized assistance. She must protect confidentiality, avoid or properly manage conflicts, communicate effectively, provide quality services, and comply with the CICC Code.
A consultant may terminate a service agreement only as permitted by the agreement and CICC Code, with reasonable notice, good reason, and without serious prejudice where those requirements apply. Reasons may include deception, inadequate instructions, failure to follow significant advice, or non-payment.
The consultant must terminate where the client insists on dishonest, fraudulent, illegal, or professionally prohibited conduct, where an unmanageable conflict arises, or where competence cannot be maintained. Required file, fund, notice, and transition duties continue. This website does not expand or reduce either party’s rights.
8. Urgent matters and deadlines
Do not rely on this website, an unanswered inquiry, or an expected response from NGC Immigration Services Inc. to preserve status, meet a filing deadline, stop enforcement, or protect a right of review or appeal.
If a deadline or urgent consequence may apply, verify it immediately through the responsible government or tribunal source and seek appropriate authorized assistance without waiting for NGC Immigration Services Inc. to respond.
9. Languages and official texts
NGC Immigration Services Inc. provides website information in English and Spanish with the intention that both versions communicate the same substance. If a discrepancy is identified, NGC Immigration Services Inc. should be notified so it can be reviewed and corrected.
Canadian legislation and official government material may not be available in Spanish. The official English and French versions of Canadian legislation and government material govern their legal and official interpretation.